We're constantly working to improve our service! If you need assistance or more information, please check our FAQ list or get in touch with us directly at support@theprancinghare.com.
Frequently Asked Questions
Shipping Costs
We offer free first-class shipping UK-wide. Shipping upgrades are available at checkout.
Christmas Delivery
To receive your order by Christmas, please place your UK order by 4pm on December 20th. Ho-ho-ho!
Returns & Exchanges
If you're not completely satisfied, we offer a full refund (excluding shipping costs) within 30 days of delivery. Exchanges are also possible within the same timeframe.
Amending an Order
If you change your mind before your order has shipped, please email us at support@theprancinghare.com. Once your order has been shipped, we are unable to make changes.
Origin of Fabrics
We use top-quality fabrics, with most of our materials sourced from Europe.
Where is my order?
If your order is taking longer than expected, please email us at support@theprancinghare.com, and we'll assist you right away.
Becoming a Stockist
We'd love to see our products worldwide! If you're interested in becoming a stockist, please reach out to our sales team at sales@theprancinghare.com.
